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SHIPPING & HANDLING

JINsoon purchases can be shipped to the continental U.S. and Canada via Fed Ex delivery. Within Continental USA: Shipping is FREE for orders over $30. For everything else we offer $8 Flat Rate shipping. For Canada orders shipping costs and sales tax will be calculated based on the location and the chosen delivery method. We generally try to ship your orders asap but please allow 2-3 business days for processing.
 

RETURNS & EXCHANGES

Exchanges and returns are accepted within 15 days of purchase.  Returned and exchanged items must be in their original unopened packaging and returned with the packing slip. Shipping charges are not refundable. Exchanges and returns are shipped at the customer's expense. Returns should be sent by secure mail so they can be tracked.  

 

How to Return Merchandise:

1. Email us at john@jinsoon.com or call us at 1-212-343-7267 to request an RA (Return Authorization) number.  IMPORTANT: RETURNS WITHOUT RA'S WILL BE REFUSED

2. Indicate a reason for your return and how you would like your credit to be applied

3. Include the packing slip with your return (if you do not have your packing slip, please indicate the order number on a separate piece of paper)

4. Wrap the package securely

5. Attach your return address

6. For your protection, we recommend using Fed Ex or UPS Ground only and comply with all Hazmat shipping regulations.

 

Ship your return to the address indicated below:

JINsoon Beauty LLC 
Returns Department
37 Walker Street
Ground Floor
New York, NY 10013

 

QUESTIONS

Please contact inquiries@jinsoon.com 
Tel. 212-343-7267 (MON-FRI, 9-5PM EST)

 

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