- Shipping & Returns
SHIPPING & HANDLING
JINsoon purchases can be shipped to the U.S. and Canada via Fed Ex delivery. Shipping costs and sales tax will be calculated based on location and the chosen delivery method. We generally try to ship your orders asap but please allow 2-3 business days for processing.
RETURNS & EXCHANGES
Exchanges and returns are accepted within 15 days of purchase, you may return any item in its unopened original condition for a full refund of the product value. Please keep the original packaging and return with the item. Shipping charges are not refundable. Exchanges and returns are shipped at the customers expense. Returns should be sent by Secure Mail so they may be tracked.
How to Return Merchandise:
1. Call us at 1-212-343-7267
2. Indicate a reason for your return and how you would like your credit to be applied
3. Request an RA (Return Authorization) number. IMPORTANT: RETURNS WITHOUT RA'S WILL BE REFUSED
4. Include the packing slip with your return (if you do not have your packing slip, please indicate the order number on a separate piece of paper)
5. Wrap the package securely
6. Attach your return address
7. For your protection, we recommend that you use Fed Ex or UPS Ground only and comply with all Hazmat shipping regulations.
Ship your return to the address indicated below:
JINsoon Beauty LLC
37 Walker Street
New York, NY 10013
Please contact firstname.lastname@example.org
Tel. 212-343-7267 (MON-FRI, 9-5PM EST)